This unit is designed to help learners understand the role of customer-centred organisations. The three units are understanding customers, meeting customer needs and adding value. Learners will evaluate best practice and the policies and approaches that result in excellent service and delivery within a contemporary business environment. Customer Relationship Management (CRM) is now being actively embraced by organisations within most industry sectors. Furthermore, customer expectations are changing with the result that customer relationships are becoming increasingly more complex to manage.
You are eligible if you meet our stipulated entry requirements.
There is no interview process. You will have to fill out a short application form to make sure you meet the criteria.