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Business Operations


About This Course

This unit focuses upon the effective and efficient planning and management of work activities. It provides learners with the knowledge and skills to design, implement and change operational plans to improve effectiveness and efficiency, and to design and monitor appropriate systems to ensure quality of the products and services. Learners may investigate their own organisation and their role within it. Their research will involve evaluating the importance of business processes in delivering outcomes based on business goals and objectives, establishing customer requirements and developing and implementing operational plans to meet them. This will include the identification of resources needed, the planning and allocation of appropriate work activities, the setting and monitoring of performance measures and quality standards, and then taking appropriate action or making suitable recommendations to solve problems at work and managing the resulting change.


  • Learners who have demonstrated some ability and possess qualifications at Level 3 or high school equivalent award
  • Should be at least 18 years old
  • Learning Outcome

  • Examine the importance of business processes in delivering business goals and objectives
  • Investigate how business goals and objectives affect business operations
  • Develop and implement plans for an operational area.
  • Frequently Asked Questions

    What is included in the cost of my programme?

  • All course material, including online modules and written assignments
  • Personal tutor support with online sessions
  • Dedicated student support
  • Access to an online community learning forum
  • Assignment marking and feedback
  • Am I eligible for this programme?

    You are eligible if you meet our stipulated entry requirements.

    Will there be an interview?

    There is no interview process. You will have to fill out a short application form to make sure you meet the criteria.